FAQs
Frequently Asked Questions
How can I place an order? To place an order, simply browse our website, select the products you'd like to purchase, and add them to your cart. When you're ready to complete your purchase, click on the shopping cart icon and follow the prompts to check out securely.
What payment methods do you accept? We accept major credit cards, including Visa, MasterCard, American Express, and Discover. You can also pay through PayPal for added convenience.
Do you offer international shipping? Yes, we offer international shipping to a variety of countries. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping Information page for more details.
What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you're not, you can return eligible items within 30 days of delivery. Please visit our Returns & Exchanges page for detailed instructions.
Can I track my order? Yes, you can track your order by going to 'Track MY Order' link at the top of our page. Once your order ships, you'll receive a tracking number that you can use to monitor the delivery status.
How can I contact your customer support team? You can reach our friendly customer support team by visiting our Contact Us page. We're here to assist you with any questions or concerns you may have.
Do you offer gift wrapping or personalized messages? At this time, we do not offer gift wrapping services or personalized messages.
Can I change or cancel my order after it's been placed? We strive to process orders quickly, but if you need to make changes or cancel an order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request.
How long will it take to receive my order? We strive to process and ship orders within 1-14 business days. Shipping times vary based on your location, due to High demand some orders may take up to 2-4 Weeks.
What if I don't receive my order? If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
What if the item(s) I received are missing/incorrect/damaged? Please contact us if you have received merchandise that is missing, incorrect, and/or damaged. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Are your products eco-friendly? We are committed to sustainability and offer a selection of eco-friendly and sustainable products. Look for eco-friendly labels in product descriptions to find items that align with your values.
Do you have a physical store location? Currently, we operate exclusively online, allowing us to offer a wide range of products and convenient shopping experiences.
If you have any other questions or need further assistance, please don't hesitate to get in touch with us. We're here to make your shopping experience at HouseAHomes.co.uk enjoyable and hassle-free.